CITIZENS CHARTER


WE PROMISE to have an administration which is :

  1. accessible to all

  2. fair

    • by being impartial
    • by being objective as per law

  3. simple

    • by making the process less complicated
    • by reducing the bureaucratic level in administration

  4. quick

    • by declaring that all the services would be rendered within a stipulated time
    • by fixing the deadline within which a particular service can be expected from the office

  5. helpful

    • by being courteous
    • by displaying names, designation, telephone numbers and location of the officials
    • by providing information and facilitation counters
    • by providing information regarding procedures and legal remedies
    • by informing public their rights, entitlement and duties

  6. efficient

    • by providing services promptly and correctly
    • acknowledging communication from people on the spot or within seven days and furnishing replies within thirty days
    • redressing of all complaints and grievances within thirty days

  7. responsive

    • by prompt action for solving the problems faced by the public
    • by reviewing this charter in every six months for inclusion or omission of services on the basis of discussion and interaction with the public

  8. transparent

    • by providing information on demand wherever applicable
    • by providing information regarding services in form of leaflets and handouts at facilitation counters or notices prominently displayed at the notice board
We expect the people to give their support and suggestions in our service to the people.

Sd/-

Deputy Commissioner,Nagaon(Assam)